Terms & Conditions
Wedding Cakes, Grazing Tables and Celebration Cakes
Your Confirmed Order
A clear definition of the service being provided will be emailed across for both parties to be certain that the order is as expected and agreed. This email will set out what is included and excluded re collection expectations, delivery details, portion sizing (if relevant) etc for each order.
Please note, any or all parts of your order may be photographed and used on Bitesize Bakehouse website and social channels. No identifying information will be shared (without express permission) and we endeavour to ensure any full shot photos/posts that are shared, is done so after your planned events. Please do contact us direct if you have any questions about this and would like further clarification.
Securing Your Booking - Deposits
A 20% non-refundable deposit payment is required to confirm all wedding cake orders/ date availability and until deposit payment is received your order and date availability cannot be guaranteed. Remaining balances for wedding cake orders are required 2 weeks prior to wedding date you will risk cancellation of the order.
A 20% non-refundable deposit payment is required to confirm all celebration cake orders/date availability and until deposit payment is received your order and date availability cannot be guaranteed. Remaining balances for celebration cakes are due on or before the cake delivery/pick up date.
Changes to your booking
In the event of any changes to confirmed bookings (design/date/other) please contact us as far in advance as possible. Bitesize Bakehouse will endeavour to be as flexible as possible given the availability and notice.
For wedding bookings, changes can be made to your booking up to two weeks before your cake pick up/delivery date subject to availability and notice provided.
Cancellations, Late Payments, Returns and Refund Policy
If you need to cancel your order please contact us as far in advance as possible.
All deposits are non-refundable.
For all orders cancelled 14 days or more before the delivery/collection date will receive a full refund, less the deposit. All orders cancelled with less than 14 days notice will not be entitled to a refund. Any reimbursement if possible will be at Bitesize Bakehouse discretion and subject to deductions for unavoidable outlays for the confirmed order.
Please note, items will not be delivered/ available for collection until a full payment has been received.
All our cakes are baked to order and we therefore do not accept returns.
Refunds or a replacement order to the same value will be provided in the event that you receive the incorrect product or if the cake was of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your bake(s), you must contact us by email within 24 hours of receipt. Bitesize Bakehouse will not accept liability for any complaints made after this time.
On occasion, some cakes may be supplied with non-edible items. It is the clients responsibility to remove all non-edible items prior to consumption. For example, non-edible flowers, cake support dowels, cake toppers, ribbon etc.
Bitesize Bakehouse is NOT an allergy-free kitchen. Although we will make every effort to work with food allergies (including full kitchen clean downs and storing ingredients separately to prepared orders) we cannot guarantee that all of our products are free from ingredients that may affect those with food allergies. Please contact us before you place an order to inform us of any food allergies that you or your party may have and we will work to support this as best as possible.
The following ingredients are used regularly in our kitchen:
Milk and other dairy products
Nuts: peanuts, pecans, walnuts, almonds, cashews, coconut
Wheat and gluten
Sulphites and Soya
Please note that some food colourings may have an effect on behaviour in children.
Collection & Delivery Details
Any delivery charges will be agreed at the time of ordering.
Collection of orders are free.
Bitesize Bakehouse will not be held liable for any damage to the cake after collection, or delivery by ourselves directly.
For all wedding cake orders, a "Delivery Confirmation" must be signed to confirm safe receipt and set up of the cake, as agreed via order details, with a pre-designated individual. This signed document confirms suitable set up was achieved within the agreed timeframes, at the agreed location and to the standards expected as per the booking details.